Frequently Asked Questions
Everything you need to know about shopping with Dossier EU.
Where does Dossier EU ship to?
We currently ship to all member states of the European Union. Delivery times typically range from 3 to 7 business days depending on your specific location.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the item for a full refund, provided it is in its original packaging.
Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We do not test on animals and we ensure all our ingredients meet strict ethical standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are the scents long-lasting?
Our fragrances are formulated with high concentrations of premium essential oils to ensure longevity and sillage that rivals luxury designer brands.